Civo, the only pure-play cloud-native service provider, has announced that it is abolishing all egress fees for its customers, as part of the company’s ongoing commitment to simplify the cloud for businesses. The end of all egress fees on Civo comes with no requirements or limits, with businesses empowered to flexibly move their data between Civo and other platforms to suit their priorities. This is in contrast to other providers that only ended egress fees with significant caveats, including requiring a customer to exit the platform. This announcement positions Civo as a leader in the market, ending a practice that boxes businesses in with prohibitive cost penalties and proprietary tech. In its place, Civo is backing a cloud ecosystem that is truly flexible, enabling businesses to move their data smoothly across multiple cloud providers when required, and accelerating innovation in the process.

A core part of Civo’s strategy has always been focused on transparent and competitive pricing for customers. Civo customers have always had generous amounts of data transfer included as part of their package. But, today’s news represents the next step of this vision by removing egress fees entirely for every customer - whether they decide to stay with Civo or leave.

Facing mounting regulatory scrutiny, the Big Three cloud providers have all abolished egress fees - but with significant strings attached. Google Cloud and Azure both only removed the charges for customers that leave the platform and shut their account. AWS does not have these provisions, but still has a long process of approvals. All data transfers over 100 GB per month require sign-off from Amazon support to qualify for 0 egress fees, to verify “if the data transferred out to the internet is a normal part of your business or a one-time transfer as part of a switch to another cloud provider or on premises”.

Research from IDC found 99% of cloud storage users have incurred planned or unplanned egress fees of around 6% of their cloud storage costs. With this announcement, Civo goes further than any other cloud provider and offers its customers flexibility, enabling them to easily move their data with no egress fees and without any additional conditions. This serves to resolve the complexity that many users are experiencing when using the cloud.

Recent research from Civo has shown that customers are being failed on their experience with cloud. The survey considered changing attitudes towards cloud in the last 12 months and found 47% of businesses are now considering moving away from cloud. It also revealed that 64% of users of the ‘Big Three’ hyperscalers (AWS, Microsoft Azure, & Google Cloud) have seen an increase in cloud costs in the last 12 months, with 69% of respondents having seen costs rise by up to 25%. In addition, fifty-seven percent of hyperscaler users reported they are now taking actions to manage or reduce their cloud service costs, with 28% admitting to hiring consultants specialized in cloud cost management.

Mark Boost, CEO of Civo, commented: “I’ve said it time and time again, but the cloud is broken. Cloud was initially sold as a dream where customers could access large-scale compute at a fraction of the price. It was about sharing and making technology equitable for all. But what we’ve seen over the last year completely defeats this purpose. Hyperscaler providers are chasing profits and jacking up prices for their customers.

“When using the big 3, often companies are forced to hire expensive external consultants to help reduce their costs, as bills spiral out of control. There needs to be a better way, and at Civo, we’re leading this charge. We’re offering an alternative model, and removing egress fees entirely is just one way we’re listening to cloud users and improving the experience for everyone.

“Cloud should be fair, equitable, and open. If it’s not supporting businesses growth, then it’s not living up to its promises. Businesses should have the flexibility to move between providers based on their needs. Overinflated egress fees are punishing company growth and only focused to serve the interest of shareholders and not users. This isn’t the more cost efficient and flexible cloud we were originally sold-on. Change is needed, and it’s needed now.”