Charges

When you use Civo services, you will be billed and payment will be taken from the card you have on file on Civo.

Your billing overview in your main account screen

At any time you can see your current month's charge summary from your Dashboard and from there drill down into a detailed listing of current charges. Services are billed hourly and at the rates listed on our Pricing page. As with almost all cloud hosting providers, the hourly pricing is worked out by dividing a monthly fee by 28 days (and of course 24 hours in each day).

This means that if the month is longer than 28 days, then theoretically the price would work out to more than the 28 day monthly price. So we cap it at the monthly price. This does have the following well-known side effect - if you launch an instance, run it for 15 days, then close it down and launch a second one and leave it running until the end of the 30 day month, you would be charged more than the monthly fee. This is how the caps work.

If an instance is shut down, it still takes up resources (effectively the compute nodes keep it available so you can start it back up again, this reduces the amount of allocatable space we have on compute, plus we still have to store the disk image on our storage cluster). So a stopped instance is chargeable is exactly the same as an active instance.

To help prevent any surprises, you can set up a Billing alert, so if on any day in a month your current charges hit/exceed that limit, you'll be notified. We won't automatically stop your instances (and risk interrupting your services), so this is purely an advisory so you can take action.

All prices are charged in US dollars and are exclusive of VAT (where applicable).

Payment

On the first day of each month we raise an invoice for services used throughout the previous month. Your previous invoices are available within your dashboard.

When we raise the invoice, we will immediately try to settle it. The first method of payment we'll use is any unexpired credit balance on your account.

If there is still a balance left to settle on the invoice, we will attempt to take this from your saved credit/debit card (these card details are held securely by our payment processor Stripe.com, not on our servers).

If your invoice is successfully settled, you'll receive email notification confirming this.

If your invoice still hasn’t been settled by credit balance or card payment, we'll continue to attempt taking payment for 6 more days and notify you that you are at risk of having your services and account suspended. After this time, if your invoice is still outstanding on the 8th day of the month, your services and account will be suspended. We will notify you of this suspension via email.

If your account gets suspended or we are not able to take payment from you, contact us as soon as possible once you have entered a valid payment type. We will then be able to process your bill and allow to restore your Civo services.

Within two weeks of suspension, if there's still no contact from you or attempt to pay for the services, we’ll completely delete all services including Kubernetes clusters, instances, snapshots, persistent volumes, etc. and will commence debt recovery.

Accepted payment types

We accept all major credit/debit card brands supported by Stripe (American Express, MasterCard, Visa). We do not support using a "virtual" or pre-paid card as a payment type.

Credit

Your account may be credited with Civo credit. You can see your credit history here. This credit has an expiration date, and must be used before it expires. If a credit expires with balance on it, this amount is lost.

Credits are consumed in order of creation, with the oldest first.