Cookie policy

About our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

 

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

 

There are the following classifications of cookie:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie's name Classification Purpose
remember_me Functionality Used to store a value so that if you check the "Remember me" box when logging in, we can look up your user records in our system. This does NOT contain your password, but can be used to authenticate as you if copied in its entirety.
intercom-lou-kk9rzapt Functionality Used by the third party supplier Intercom to handle our communications with you for both support and marketing
intercom-lou-kk9rzapt Functionality Used by the third party supplier Intercom to handle our communications with you for both support and marketing
currency Functionality Stores the choice of currency, regardless of whether you're logged in or not
cookie_allow Strictly necessary In order to comply with EU Cookie Law, we drop a cookie when you either confirm you accept cookies or take an action that would reasonably require it (e.g. logging in), this cookie signals our system that it's OK to set cookies
_civo_session Strictly necessary Contains all of the information about the currently logged in user, temporary holding place for URLs to redirect to, etc. The main cookie that allows us to deliver our services to you as an authenticated user.