Abby Bangser, a seasoned platform engineer, sheds light on the evolving field of platform engineering. She advocates for treating platform engineering as a product, not just a process. Drawing on insights from the book 'Team Topologies,' Abby delves into various team structures and interaction modes that drive efficiency. She emphasizes a user-centric approach, underscoring the importance of understanding the specific needs of internal customers to tailor effective platform solutions. The discussion also highlights the significance of integrating product management principles into platform teams to ensure that solutions are both efficient and user-focused.