We've built in resilience at every level of our platform, so we're confident we give you maximum uptime. We also know that things can sometimes go wrong in any technology stack – and if anybody says otherwise, they're probably lying – so we’ve come up with a generous SLA policy that we think is more than reasonable.
Notice there was an outage
You've just woken up, or checked the site during the day and found there is a problem.
Take no action
With our proactive monitoring systems, we'll have already been alerted to platform issues and will already be on the case.
See a credit in your account
We'll automatically give you a credit for 10x the amount you'd have paid for all affected services.
Platform issues only
Planned and notified outages excluded
The amount we'll credit you in any given month is limited to the amount you pay for services. We've been running OpenStack for over a year in production with only planned downtime for maintenance/upgrades so are confident that this is a fair policy.