99.95% Uptime Guarantee
We've built in resilience at every level of our platform, so we're confident we give you maximum uptime. We also know that things can sometimes go wrong in any technology stack – and if anybody says otherwise, they're probably lying – so we’ve come up with a generous SLA policy should anything ever go awry.
Notice an outage
You've just woken up, or checked the site during the day, only to find there’s a problem.
Let us know
Drop an email to firstname.lastname@example.org with a short description of your outage and relevant dates and times.
We'll verify your request
Once we have confirmed your request is indeed valid, we will apply a service credit to your account.
Platform issues only
Planned and notified outages excluded
Service Credits shall be shown as a deduction from the amount due from you to us in the next invoice then due. We shall not in any circumstances be obliged to pay any money or make any refund to the Customer.