There are limits applied to all accounts: some have free allocations and credits applied to them, some are settled by credit or debit card - we'll explain what our process is for all of these.
All customers joining Civo will have a default quota applied to their account. The quota has nothing to do with charges or payments, but with the limits on the amount of simultaneous resources you can use. At any time you can view your current quota usage by visiting the Quota page within your dashboard, from here you can also request an increase if desired. We won't unreasonably withhold any increase, it's just in place so we can control the rate of growth of our platform, and so that errant scripts using our API don't suddenly exhaust our available resources.
At any time you can see your current month's charge summary from your Dashboard and from there drill down into a detailed listing of current charges. Services are billed hourly and at the rates listed on our Pricing page. As with almost all cloud hosting providers, the hourly pricing is worked out by dividing a monthly fee by 28 days (and of course 24 hours in each day).
This means that if the month is longer than 28 days, then theoretically the price would work out to more than the 28 day monthly price. So we cap it at the monthly price. This does have the following well-known side effect - if you launch an instance, run it for 15 days, then close it down and launch a second one and leave it running until the end of the 30 day month, you would be charged more than the monthly fee. This is how the caps work.
If an instance is shut down, it still takes up resources (effectively the compute nodes keep it available so you can start it back up again, this reduces the amount of allocatable space we have on compute, plus we still have to store the disk image on our storage cluster). So a stopped instance is chargeable is exactly the same as an active instance.
To help prevent any surprises, you can setup a Billing alert, so if on any day in a month your current charges hit/exceed that limit, you'll be notified. We won't automatically stop your instances (and risk interrupting your services), so this is purely an advisory so you can take action.
All prices are charged to the in UK pounds sterling and are exclusive of VAT. Any prices shown in Euros or US Dollars are an indication only.
Our “Club 100” members (the first 100 members invited to the site) get an equivalent to 4 x Extra Small instances each month for life. This is effectively a discount of £20 per month on your invoices. It has no bearing on your Quota, this is a free allowance.
On the first of each month we raise an invoice for services used throughout the previous month. Your previous invoices are available within your dashboard. When we raise the invoice, we will immediately try to settle it. The first method of payment we'll use is any unexpired credit balance on your account. Beta customers receive a credit when they join. If there is still a balance left to settle on the invoice, we will attempt to take this from your saved credit/debit card (these card details are held securely by our payment processor Stripe.com, not on our servers).
If your invoice is successfully settled, you'll receive email notification confirming so.
If your invoice still hasn’t been settled by credit balance or card payment, we'll continue to attempt taking payment for 6 more days and notify you that you are at risk of having your services and account suspended. After an additional 7 days (on the 14th of each month) your services and account will be suspended. Within a week of suspension, if there's still no contact from you or attempt to pay for the services, we’ll completely delete all services including instances, snapshots, load balancers etc. and will commence debt recovery.